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Web Site Terms, Conditions and Notices
AGREEMENT BETWEEN CUSTOMER AND WORLD BOOK NOW PTE LTD.Welcome to the PHUKETBOOKNOW.COM website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our" and "PHUKETBOOKNOW.COM" refer to WORLD BOOK NOW PTE LTD, and/or our subsidiaries. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Agreement"). By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.
USE OF THE WEBSITEAs a condition of your use of this Website, you warrant that
(i) you are at least 18 years of age;
(ii) you possess the legal authority to create a binding legal obligation;
(iii) you will use this Website in accordance with this Agreement;
(iv) you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
(v) you will inform such other persons about the terms and conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
(vi) all information supplied by you on this Website is true, accurate, current and complete, and
(vii) if you have an PHUKETBOOKNOW.COM account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.
PROHIBITED ACTIVITIESThe content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
(i) use this Website or its contents for any commercial purpose;
(ii) make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
(iii) access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
(iv) violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
(v) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
(vi) deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
(vii) "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.
REVIEWS, COMMENTS AND OTHER SUBMISSIONSWe appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any hotel reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you grant PHUKETBOOKNOW.COM, its subsidiaries and corporate affiliates (collectively, the "PHUKETBOOKNOW.COM Companies") and the affiliated, co-branded and/or linked website partners through whom we provide service (collectively, "PHUKETBOOKNOW.COM Affiliates"), a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that the PHUKETBOOKNOW.COM Companies may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You further grant the PHUKETBOOKNOW.COM Companies the right to pursue at law any person or entity that violates your or the PHUKETBOOKNOW.COM Companies’ rights in the Submissions by a breach of this Agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the PHUKETBOOKNOW.COM website. If you do not agree to these terms and conditions, please do not provide us with any Submissions.
You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that PHUKETBOOKNOW.COM may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.
PHUKETBOOKNOW.COM’s policies with respect to claims by third parties that the content of the Website, including the content of any Submissions.
PREPAID HOTEL RESERVATIONSYou acknowledge that PHUKETBOOKNOW.COM pre-negotiates certain room rates with hotel suppliers to facilitate the booking of reservations on your behalf. The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by PHUKETBOOKNOW.COM and the facilitation fee retained by PHUKETBOOKNOW.COM to compensate us for our services. You authorize PHUKETBOOKNOW.COM to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, and service fees. You agree that your credit card will be charged by PHUKETBOOKNOW.COM for the total reservation price. Upon submitting your reservation request you authorize PHUKETBOOKNOW.COM to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.
You acknowledge that PHUKETBOOKNOW.COM does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that PHUKETBOOKNOW.COM pays to the hotel supplier in connection with your hotel reservations. The hotel suppliers invoice PHUKETBOOKNOW.COM for tax amounts. The Hotel suppliers remit applicable taxes to the applicable taxing jurisdictions. PHUKETBOOKNOW.COM does not act as co-vendors with the supplier with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by PHUKETBOOKNOW.COM to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We retain our service fees as compensation in servicing your travel reservation. Our service fees vary based on the amount and type of hotel reservation.
BOOKING CONDITIONSOur payment system ensures confidentiality of your personal details and safe use of your credit card for Internet transactions. We require your credit card information in order to provide you with confirmed availability and price. You will be billed for your reservation shortly after your hotel booking reservation is confirmed. Credit cards accepted are Visa and Master Cards. Your 'Confirmation Summary' page will display all charges made and it is your responsibility to print and retain these confirmations. Your confirmation slips are important documents. You should take them with you. Showing your booking documents during hotel check-in will greatly assist procedures.
For any cancellation or cost involved amendments there will be an initial administrative fee of 5%. No additional charges will occur if cancellation is made prior to deadline date mentioned in the individual hotel cancellation policy. For cancellations made after the deadline date there will be an additional charge of 1 night stay or subject to the policy of each individual hotel, full amount of the stay, if applicable. Individual hotel policies are displayed on the side panels during the booking procedure as well as in your confirmation email (via link). For specific amendments not mentioned in the hotel policies please contact us directly via email or by filling out our contact form.
In order to cancel your booking, you will have to contact by sending us an email with your booking details.
For any shortening of your booking period we will reimburse the amount to your credit card unless the individual hotel's policy requires that you be charged the full amount of your booking. Any booking change requests have to be made with us directly and to be confirmed during check-in, or you will not receive your refund, if applicable. Note that there will be an administrative fee of 5% for any refunds made.
If you plan to extend your stay, please feel free to let us know. We would be happy to assist you. Please contact us directly via email or by filling out our contact form.
If you submit multiple bookings using a different email address and/or customer name, there is an increased chance that our booking system will process the bookings separately. If you submit multiple bookings for the same time period or overlapping time periods, you will be subject to the above Cancellation Policy for each of the bookings. PhuketBooknow.com is not liable for Cancellation fees incurred due to duplicate bookings.
LIABILITY DISCLAIMERTHE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. IN PARTICULAR, THE WORLD BOOK NOW PTE LTD COMPANIES AND PHUKETBOOKNOW.COM AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE HOTEL, AIR, CRUISE, CAR AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. IN ADDITION, PHUKETBOOKNOW.COM EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY.
HOTEL RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND THE PHUKETBOOKNOW.COM COMPANIES AND THE PHUKETBOOKNOW.COM AFFILIATES DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. THE PHUKETBOOKNOW.COM COMPANIES, THE PHUKETBOOKNOW.COM AFFILIATES AND THEIR RESPECTIVE SUPPLIERS MAKE NO GUARANTEES ABOUT THE AVAILABILITY OF SPECIFIC PRODUCTS AND SERVICES. THE PHUKETBOOKNOW.COM COMPANIES, THE PHUKETBOOKNOW.COM AFFILIATES AND THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEBSITE AT ANY TIME.
THE PHUKETBOOKNOW.COM COMPANIES, THE PHUKETBOOKNOW.COM AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY THE PHUKETBOOKNOW.COM COMPANIES OR THE PHUKETBOOKNOW.COM AFFILIATES. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. THE PHUKETBOOKNOW.COM COMPANIES, THE PHUKETBOOKNOW.COM AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS DISCLAIM ALL WARRANTIES AND CONDITIONS THAT THIS WEBSITE, ITS SERVERS OR ANY EMAIL SENT FROM THE PHUKETBOOKNOW.COM COMPANIES, THE PHUKETBOOKNOW.COM AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE PHUKETBOOKNOW.COM COMPANIES, THE PHUKETBOOKNOW.COM AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.
THE CARRIERS, HOTELS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF THE PHUKETBOOKNOW.COM COMPANIES OR THE PHUKETBOOKNOW.COM AFFILIATES. THE PHUKETBOOKNOW.COM COMPANIES AND THE PHUKETBOOKNOW.COM AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. THE PHUKETBOOKNOW.COM COMPANIES AND THE PHUKETBOOKNOW.COM AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
IN NO EVENT SHALL THE WORLD BOOK NOW PTE LTD COMPANIES, THE PHUKETBOOKNOW.COM AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON THIS WEB SITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF THE PHUKETBOOKNOW.COM COMPANIES, THE PHUKETBOOKNOW.COM AFFILIATES AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If, despite the limitation above, the PHUKETBOOKNOW.COM Companies, the PHUKETBOOKNOW.COM Affiliates or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the PHUKETBOOKNOW.COM Companies, the PHUKETBOOKNOW.COM Affiliates and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to PHUKETBOOKNOW.COM in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (US$100.00) or the equivalent in local currency.
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the PHUKETBOOKNOW.COM Companies, the PHUKETBOOKNOW.COM Affiliates, and/or their respective suppliers.
INDEMNIFICATIONYou agree to defend and indemnify the PHUKETBOOKNOW.COM Companies, the PHUKETBOOKNOW.COM Affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
(a) your breach of this Agreement or the documents referenced herein;
(b) your violation of any law or the rights of a third party; or
(c) your use of this Website.
LINKS TO THIRD-PARTY SITESThis Website may contain hyperlinks to websites operated by parties other than PHUKETBOOKNOW.COM. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, Trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
SOFTWARE AVAILABLE ON THIS WEBSITEAny software that is made available to download from this Website ("Software") is the copyrighted work of the PHUKETBOOKNOW.COM Companies and/or our respective suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, nontransferable license to use the Software for viewing and otherwise using this Website in accordance with these terms and conditions and for no other purpose.
Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by the PHUKETBOOKNOW.COM Companies, PHUKETBOOKNOW.COM Affiliates, and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.
CURRENCY CONVERTERCurrency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, but the PHUKETBOOKNOW.COM Companies, the PHUKETBOOKNOW.COM Affiliates, and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.
COPYRIGHT AND TRADEMARK NOTICESAll contents of this Website are: ©2008 - 2010 WORLD BOOK NOW PTE All rights reserved. WORLD BOOK NOW PTE LTD is not responsible for content on websites operated by parties other than WORLD BOOK NOW PTE LTD PHUKETBOOKNOW.COM, PHUKETBOOKNOW.COM, If you are aware of an infringement of our brand, please let us know by contact us.
You agree that no joint venture, partnership, or employment relationship exists between you and the PHUKETBOOKNOW.COM Companies as a result of this Agreement or use of this Website.
Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.
If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired.
This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and PHUKETBOOKNOW.COM with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and PHUKETBOOKNOW.COM with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.
Any rights not expressly granted herein are reserved.
SERVICE HELPFor quick answers to your questions or ways to contact us, visit our Customer Support Center. Or, you can write to us at:
Attn: Customer Service
100/18 2nd, 3rd, 4th Floor, Chalermprakiat Rd.,
T. Rassda, A. Muang, Phuket 83000
©2009 PHUKET BOOKNOW CO., LTD All rights reserved.